Business Profile

Manage your business information and settings

Personal Details

Full Name

Email Address

This email is used for login and notifications.

Phone Number

Business Information

Business Logo

Recommended: Square image, at least 200x200px. Max 2MB.

Business Name

Tagline

Shown on your chat and booking pages (optional)

Change Password

Current Password

New Password

Billing & Subscription

Loading... Loading...

—

Included in your plan:

Danger Zone

Export All Data Download a copy of all your business data

Delete Account Permanently delete your account and all data

Scheduling

Manage your calendar and availability settings

Connected Calendar

Not Connected

No calendar connected yet

Connect a Google Calendar to allow your AI staff to manage appointments

Available Calendars

Select a calendar from your connected Google account:

Appointment Preferences

Default Appointment Duration

Buffer Time Between Appointments

Working Hours

Set when AI staff can schedule appointments

Start Time

End Time

Working Days

Mon Tue Wed Thu Fri Sat Sun

Sync Settings

Auto-sync Calendar Automatically sync events from Google Calendar

Sync Frequency

Your Booking Page

Share this link to let customers book appointments directly

book.goviva.ai/

Preview booking page

Page Customization

Page Title

Shown at the top of your booking page

Description

Brief description shown below the title

Brand Color

#6366f1

Primary color for buttons and accents

Confirmation Settings

Confirmation Message

Shown to customers after they complete a booking

Communications

Manage all your communication channels

Phone Settings

Configure AI-powered phone answering for your business

Phone Service

Enable AI-powered phone answering for your business. When enabled, our AI will answer calls, handle inquiries, and book appointments.

Phone Number Setup

Choose how you want to connect your AI phone assistant:

New AI Phone Number Recommended

Get a new dedicated phone number for AI calls. Instant setup.

~$1/month + usage

Forward Your Existing Number Keep Your Number

Keep your current business number. Set up call forwarding to your AI line.

5 minute setup via your phone carrier

Port Your Number to Viva

Transfer your existing number to Viva. Same number, full AI integration.

1-4 weeks (carrier porting process)

Your AI Phone Number

Enter the phone number for AI answering

Greeting Message

This message will be played when callers connect to your AI assistant.

Business Hours

Set the hours when AI phone answering is active. Outside these hours, calls will go to voicemail.

Start Time

End Time

Voicemail & Recording

Enable Voicemail Allow callers to leave voicemail messages outside business hours

Call Recording Record calls for quality assurance and training purposes

SMS Settings

Configure text message support and notifications

SMS Service

Enable SMS text messaging for customer support and appointment reminders. Messages are sent from your business phone number.

SMS Phone Number

Use Different Number for SMS Use a separate phone number for SMS instead of your voice number

Current Number (Voice + SMS)

Your AI Phone number is used for both voice calls and SMS.

Auto-Reply Settings

Enable Auto-Reply Automatically respond to incoming text messages with AI

Appointment Reminders Send automated SMS reminders before appointments

Welcome Message

This message is sent as the first response to new conversations.

Email Settings

Configure AI email responses and inbox management

Email Service

Enable AI-powered email responses. Our AI will draft replies, categorize emails, and handle common inquiries automatically.

Email Forwarding

Forward emails to this address to have them analyzed by AI. Great for leads, inquiries, and customer emails.

Your forwarding address:

Loading...

Set up email rules in Gmail, Outlook, or your email provider to auto-forward inquiries to this address.

Email Provider Connection

Connect your email account to let AI read and respond to emails on your behalf.

We only read and respond to emails. Your credentials are securely stored and never shared.

Business Email Address

The primary email address for your business communications.

AI Response Mode

AI drafts all emails for your review before sending.

Email Categorization

Automatically categorize and prioritize incoming emails

Email Signature

This signature will be appended to AI-generated email responses.

Chat Settings

Configure AI chat for your website widget and standalone chat page

Shared Settings

These settings apply to both your Chat Page and Website Chat Widget

Branding & Appearance

Shared across Chat Page and Widget

Display Name

Shown in the chat header

Tagline

Shown below the name

Primary Color

Gradient Color

Welcome Message

Theme

Choose a color theme for both Chat Page and Widget

Theme Preset

Auto Seasonal Themes Automatically switch to seasonal themes (Christmas, Valentine's, etc.)

AI Behavior

Enable AI Responses Let AI automatically respond to chat messages

Streaming Responses Show AI responses word-by-word as they're generated (faster perceived response)

Auto-Handoff After

messages

Offer to connect with a human after this many AI messages

Max AI Turns

before suggesting human

Quick Replies

Suggested responses shown to visitors when chat opens

Chat Page

Your standalone chat page at ask.goviva.ai

Chat Page Status

Active

Enable Chat Page Allow customers to chat with your AI at ask.goviva.ai

Your Chat Page Link

Custom URL

Personalize your chat URL with a shorter slug or your own domain

Chat URL Slug

ask.goviva.ai/

3-50 characters, lowercase letters, numbers, and hyphens only

Custom Domain

Enter the subdomain you want to use (e.g., chat.yourdomain.com)

DNS Provider

Menu (Hamburger)

Business info shown when users tap the menu icon

Business Hours

Location

Phone

Email

Website Links

Links shown in the chat menu

Add links that appear in the chat menu. When visitors click these links, their conversation context transfers seamlessly to your website's chat widget.

Features & Integrations

Configure chat features and integration options

Integrations

Booking Allow appointment booking through chat

Commerce Enable product browsing and purchases

Phone Show click-to-call button

Knowledge Use business knowledge for AI responses

Viva Profiles: Manage visitor profile settings in Privacy & Data

Quick Actions

Control quick action button visibility by device type

Show on Desktop Display quick action buttons on desktop browsers

Show on Mobile Display quick action buttons on mobile devices

Lead Capture Form

Collect visitor information before or during chat

Enable Lead Form Show a form to collect visitor details

When to Show Form

Show after how many messages?

Form Title

Submit Button Text

Form Subtitle

Success Message

Form Fields

Drag to reorder. At least one field (email) is required.

Allow Skip Let visitors skip the form and chat anyway

Skip Link Text

Website Chat Widget

Embed the chat widget on your website

Widget Status

Enable Website Chat Show the chat bubble on your website

Widget Settings

Widget Title

Widget Position

Embed Code

Add this script to your website to enable the chat widget

<script src="https://api.goviva.ai/api/chat/widget/loader.js" data-business-id="YOUR_BUSINESS_ID" async></script>

Commerce Settings

Enable product sales and manage your online store

Commerce Status

Disabled

Enable Commerce Allow customers to browse and purchase products through chat

Manage Products View Orders

Payment Processing

Not Connected

Connect Stripe to accept payments

Process credit card payments securely with Stripe

Fulfillment Options

Pickup Available Customers can pick up orders at your location

Delivery Available Offer delivery to customers within your area

Tax Settings

Tax Rate (%)

Enter your local sales tax rate (e.g., 8.75 for 8.75%)

Tax Included in Prices Product prices already include tax

Order Settings

Minimum Order Amount

$

Set to 0 for no minimum

Order Lead Time (minutes)

Minimum time needed to prepare an order

Dashboard

Customize your portal experience

Team

Manage your team members and their access

Team Seats

Solo

1 / 1 seats used

Add team members to let them manage their own calendar and availability for bookings.

$9 /seat/month

Additional team members are billed separately from your subscription.

Team Members

Loading team members...

Theme & Appearance

Customize your dashboard to match your business vibe

Business Theme

Quick Actions Button

Control the floating action button (+) for quick actions

Mobile Show + button on phones and tablets

Desktop Show + button on desktop browsers

The + button provides quick access to common actions like adding customers, sending messages, and creating appointments.

Notification Preferences

Choose how and when you want to be notified

Push Notifications

Get instant alerts on your device, even when the app is closed

Enable Push Notifications Receive alerts on this device

Dashboard

Push

Email

SMS

AI Assistant Alerts

Email Needs Review When a complex email is queued for your review

Booking Conflict When scheduling conflicts are detected

Out of Scope Question When AI cannot answer a question

System Alerts

Calendar Sync Error When calendar integration has issues

Payment Failed When a payment processing fails

Account Update Important account changes

Privacy & Data

Control how visitor data is collected and used across all channels

Viva Profiles

Allow visitors to create profiles for a faster, more personalized experience

Enable Viva Profiles Allow visitors to save their contact info for faster bookings and form fills

Login with Viva Allow visitors to log in with their Viva profile for a personalized experience

Applies to: Chat Widget, Booking Page, and future channels (SMS, Phone)

AI & Automation

Configure your AI assistants and integrations

AI Assistant

Configure your AI assistant's personality and behavior

Loading AI Assistant settings...

Ambient AI Settings

Configure your contextual intelligence advisor

Enable Ambient Intelligence Show contextual insights and recommendations

Insight Frequency

How often should AI surface new insights?

Insight Types

Performance Insights Revenue trends, conversion rates, and business metrics

Customer Insights Sentiment analysis, frequent questions, and customer trends

Operational Insights Staff workload, response times, and efficiency metrics

Opportunity Insights Upsell opportunities, at-risk customers, and growth suggestions

Proactive Recommendations

When should AI proactively suggest actions?

Deep Dive Mode Allow AI to open chat interfaces for detailed conversations

Conversation Style

How should the Ambient AI communicate?

Learning Mode AI learns your preferences and adapts its recommendations

Knowledge Testing

Automated daily testing of your AI's knowledge retrieval

Email Notifications for Test Failures Receive daily email when knowledge tests fail

Notification Email

Where should we send test failure notifications?

How It Works

Create Test Cases Use "Save as Test Case" in the Knowledge Base Test AI modal to save Q&A pairs

Daily Testing Tests run automatically every morning at 6am to verify AI responses

Get Notified Receive an email if any test fails so you can update your knowledge base

Manage Test Cases in Knowledge Base

Human Handoff Settings

Configure when and how AI connects customers with you

Enable Human Handoff Allow AI to offer customers the option to speak with you directly

Notification Channel

How should we notify you when a customer needs attention?

Notification Email

Where should escalation notifications be sent? (Leave blank to use your account email)

Response Timeframe

How quickly will you typically respond to escalated requests?

This is shown to customers when they request human follow-up

Custom Escalation Message (Optional)

Customize how AI offers human assistance to customers

Leave blank to use our default friendly message

When AI Offers Human Help

The AI automatically offers to connect customers with you when:

Customer explicitly asks to speak with a person
AI cannot confidently answer their question
Complex inquiries involving exceptions, refunds, or account issues
Customer seems frustrated after multiple exchanges
AI has tried 2-3 times without resolving the issue

The AI always asks for customer consent before escalating, and collects their email for follow-up.

Recent Escalation Requests

Loading escalation requests...

Connections

Connect your business tools and sync data with Viva

Google Connections

Google Business Profile

Not Connected

No Google Business Profile connected

Connect to sync your menu, hours, and business info for better AI assistance

Google Ads

Not Connected

No Google Ads connected

Connect to track campaign performance and attribute leads to your ad spend

Active Connections (0)

Loading connections...

Recommended For You

Based on your business type

All Integrations

Don't see your app?

Connect with 5,000+ apps using Zapier

Settings

Business Profile

Personal Details

Business Information

Change Password

Billing & Subscription

Danger Zone

Scheduling

Connected Calendar

Available Calendars

Appointment Preferences

Working Hours

Sync Settings

Business Hours

Booking Settings

Current Status

When Away, AI Should:

Away Message

Vacation Mode

Channel Behavior (When Offline)

Your Booking Page

Page Customization

Confirmation Settings

Communications

Phone Settings

Phone Service

Phone Number Setup

Greeting Message

Business Hours

Voicemail & Recording

SMS Settings

SMS Service

SMS Phone Number

Auto-Reply Settings

Welcome Message

Email Settings

Email Service

Email Forwarding

Email Provider Connection

Business Email Address

AI Response Mode

Email Categorization

Email Signature

Chat Settings

Shared Settings

Branding & Appearance

Theme

AI Behavior

Quick Replies

Chat Page

Chat Page Status

Custom URL

Request Submitted

Menu (Hamburger)

Website Links

Features & Integrations

Integrations

Quick Actions

Lead Capture Form

Website Chat Widget

Widget Status

Widget Settings

Embed Code

Commerce Settings

Commerce Status

Payment Processing

Fulfillment Options

Tax Settings

Order Settings

Dashboard

Team

Team Seats

Team Members

Theme & Appearance

Business Theme

Surfing Vibes

Coffee House

Fitness Energy

Salon Elegance

Restaurant