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Knowledge

Train your AI Assistant with documents, websites, and Q&A pairs to answer customer questions accurately.

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Knowledge Test Cases

Create test cases to verify your AI uses the right knowledge. Run regression tests to catch issues early.

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Create test cases to ensure your AI consistently uses the right knowledge when answering customer questions.

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Add documents, websites, or Q&A pairs to help your AI Assistant answer customer questions accurately.

Templates

Pre-built knowledge nuggets for your business type

Category Items Actions Status

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Set up action templates to automate your AI workflows.

Add Knowledge

Status

Draft = test only. Published = live for customers.

Knowledge Type

Title

Document Source

Content

Upload PDF

Drop PDF here or

Max 10MB

PDF content will be extracted automatically

Document URL

Supports Google Docs, Dropbox links, or any public document URL

Website URL

Enter the website URL to crawl for content

Auto-Sync Frequency

Daily sync keeps content fresh automatically

Not synced yet

Question

Answer

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Tags

Quick add:

Delete Knowledge Item

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Your AI will no longer be able to answer questions using this information.

Test AI Knowledge

Ask a question to test if your AI can find the answer in its knowledge base.

Test Mode

Choose which knowledge items to include in the test

Your Question

AI Response

Add Test Case

Create a test case to verify your AI uses the right knowledge for specific questions.

Test Question *

The question the AI will be tested with

Expected Keywords (optional)

Comma-separated keywords that must appear in the AI's answer

Expected Source Title (optional)

The knowledge item title that should be cited

Test Result

Question

AI Answer

Citations Used

Failure Reason